Return Policy

Returns and Exchanges

We accept return and exchange requests within 30 days of the delivery date. To be eligible for a return, the product must be: Unused, unworn, and in its original packaging. Complete with all original tags and labels. Free from stains, odors, or any signs of use.

How to Initiate a Return

To start the return process, please follow these steps: Contact Us – Send an email to the support team at sales@antoniovicci.com with your order number and the reason for the return.

Return Approval

Once approved, you will receive return instructions. Ship the Product – Send the product using a trackable shipping service. The customer is responsible for shipping costs, unless the product is defective or was sent in error.

Refund Process

Once the returned product is received, it will be inspected within 5–7 business days. If approved, the refund will be issued to the original payment method within 3–5 business days. Shipping fees are non-refundable. Exchanges If you need a different size or color, please follow the return process and then place a new order for the desired item.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receipt and provide photos of the issue. We will provide a free replacement or a full refund.

Non-Returnable Items

Certain items are non-returnable, including: Gift cards Final sale or clearance items Customized or made-to-order products

Refund Delays or Issues

If you haven’t received your refund yet: Check your bank account. Contact your credit card company; processing times may vary. If the issue persists, please email us at sales@antoniovicci.com.