Return Policy

Return Policy

At Antoniovicci.com , we strive to ensure that you are completely satisfied with every purchase. If you are not completely satisfied with your order, we are here to assist you with an easy and hassle-free returns process.

Return and Exchange

We accept returns and exchanges within 30 days of delivery. To be eligible for return, the product must be:

  • Unused, unworn and in original packaging.
  • With all original tags and labels.
  • Free from stains, odors, or any signs of use.

How to start the return process

To start the return process, please follow these steps:

  1. Contact Us – Send an email to our support team at [your email] with your order number and reason for return.
  2. Return Approval – Once approved, you will receive return instructions.
  3. Ship the product – Ship the product using a trackable shipping service. The customer is responsible for shipping costs, unless the product is defective or sent in error.

Refund process

  • Once the returned product is received, it will be inspected within 5-7 business days .
  • If approved, the amount will be refunded to the original payment method within 3-5 business days .
  • Shipping fees are non-refundable.

substitution

If you need a different size or color, please follow the return process and then place a new order for the desired product.

Damaged or incorrect products

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of receipt with photos of the problem. We will provide you with a free replacement or a full refund.

Non-returnable products

Some products are non-returnable, including:

  • Gift Cards
  • Products on final sale or clearance
  • Custom or made to order products

Delay or problems with refunds

If you have not received your refund yet:

  1. Check your bank account.
  2. Contact your credit card company, it may take some time to process.
  3. If the problem persists, please email us at [your email].

For any inquiries about returns

Please feel free to contact us via email [your email] or phone [your phone number].

We thank you for your trust in us and look forward to serving you!

antoniovicci.com